We want you to be satisfied with our supplies products and services. If you are not satisfied with the products you receive, we will offer returns and refunds.
1.Return Conditions
You may request a return within 7 days of receipt of our product. Returned products must be unused, undamaged and complete in their original packaging (including the product label). If you receive a product with any quality issues, please contact us for return processing.
2. Refund Policy
Buyers can return or exchange the product within 7 days of receipt, non-quality issues are covered by the buyer for shipping to and from the product. Once we have received and inspected the returned product, we will process the refund within 7 business days of receipt of the product. However, we will not refund any shipping and handling charges not caused by the return.
3. How to return an item
Please contact us through our website or customer service department to initiate the return process. We will provide you with detailed return instructions and a return address.
4. Caution
We will not accept unauthorized returns, or return requests that do not follow our return policy. If you have any questions or need assistance, please feel free to contact our customer service team.
5. Changes to our return and refund policy
We reserve the right to change our return and refund policy at any time. Any changes will be posted on our website and will be effective immediately.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at the following contact information:
SERAPHINEARC LTD
Zuzana Tancosova
1 Jonathan Road, Coventry, England, CV2 2NQ+44 7543183718
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
Please note that returns will need to be sent to the following address:5 Bracey Road, Martock, England, TA12 6HE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
1 Jonathan Road, Coventry, England, CV2 2NQ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Business Information
Company Name: SERAPHINEARC LTD
Owner: Zuzana Tancosova
Address: 14 Watchouse Road, Chelmsford, England, CM2 8PTEmail: [email protected]
Phone: +44 7543183718